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Elevated patient experiences that increase access, drive revenue and lower costs
The evolving healthcare environment presents many challenges for urgent care centers. To address these challenges urgent care centers need to elevate their patient engagement process, incorporate a proactive marketing strategy, to increase patient retention, and maintain financial stability.
Elevate your practice profile
Florie engagement profiles are fully customizable:
- Practice Branding
- Online scheduling and encrypted chat
- Practice services
Add patient notifications with a simple PMS integratio
- Appointment confirmation
- Appointment Reminder
- No show rescheduling
End–to–end patient engagmement
Proactively market your services to your patient
- Practice update
- Health & wellness tip
- Product & service offerings
Add patient notifications with a simple PMS integration
- Appointment confirmation
- Appointment Reminder
- No show rescheduling
Managed account support
Your dedicated content specialist can help:
- Curated content and campaign
- Drive product & service awarenes
- Develop branded video assests
The Florie account itself is free to open
The Florie account itself is free to open
- Providers can upload their entire patient database by sending them all a piece of content via CSV (an excel spreadsheet with a list of phone numbers “saved as” a CSV)
- Patients who chat or request an appointment are automatically routed to the practice/location/account in Florie from whom the content was sent
- Patients who request an appointment can indicated their preferred days and times, but the office can override this preference
- Appointments confirmed in Florie automatically text the patient and reference the provider by name for familiarity and brand purposes
- Florie confirmations allow patients to save the appointment to their calendar, chat or request a reschedule, and generate a reminder 24 hours before the appointment
- Providers can embed our chat and schedule buttons onto and all over their websites and any other site (social media, etc) for free
- Florie analytics show exactly what the office is getting for their Florie spend, in stark contrast with every other social media or SEO marketing program. Only Florie can tell you how many people requested an appointment or began a chat through content vs through a website button.
- We’re currently integrating with EClinicalWorks and will continue integrating with other large EMRs.
- In the meantime, the office staff can adjust the provider’s calendar in Florie to match their real-life availability so that patients only see days and times when the provider is available
- The office staff can also create and label custom ‘appointment types’ on the provider’s calendar in Florie because we know that sometimes certain days and times are reserved for certain appointment types.